wonplay Privacy Policy

This page describes what we collect when you use wonplay and how we keep that data protected. We take your privacy seriously and want you to understand our practices before you create an account or place a deposit with us.

Our service operates in supported jurisdictions where local law permits. When you access wonplay — whether through our Android app, iOS browser, or desktop interface — you share certain information with us. We explain below what that information is, why we need it, and how we safeguard it.

We are transparent about our data handling because trust is essential to our relationship with you. If you have questions about this policy after reading it, our support team can help clarify any section.

What We Collect on wonplay

We collect information in three main categories: account details, transaction records, and device data.

Transaction data: Every deposit, withdrawal, and game activity on wonplay generates a record. We log the amount, payment method, timestamp, and outcome. If you deposit via mobile banking or a local payment Virtual Account, we retain confirmation details from your bank or payment provider. Withdrawal requests are logged with their review status and processing window.

Device and usage data: We collect information about your device — its operating system, browser type, IP address, and approximate location (country or region level). We also track which games you play, how long you stay on wonplay, and which features you use most. This helps us improve the mobile experience and detect unusual account activity.

How We Use Your Data

We use the information we collect for specific, lawful purposes:

• Account verification: Your KYC documents and identity details allow us to confirm you are who you say you are. This protects both you and wonplay from fraud.
• Payment processing: We need your bank account or e-wallet details to process deposits and withdrawals. When you request a withdrawal, we review your account activity to ensure the request is legitimate before sending funds back to your online payment account, e-wallet wallet, or bank.
• Compliance: We are required by local law to keep records of transactions and user identity. We retain this data for the period mandated by Indonesian financial regulations.
• Service improvement: We analyze how you use wonplay — which games you prefer, what time of day you log in, whether you access us on mobile or desktop — to make the platform faster and more reliable.
• Security: We monitor your account for suspicious activity. If we detect an unusual login or withdrawal request, we may ask you to verify your identity or reset your password.

Third Parties and Data Processors

We work with trusted partners to operate wonplay. These partners may access your data only to perform specific tasks:

• Payment processors: mobile banking, local payment, online payment, e-wallet, mobile banking, and our bank partners (local payment, online payment, e-wallet, mobile banking) receive your transaction details to confirm deposits and process withdrawals.
• Hosting and infrastructure: Our servers may sit outside your jurisdiction. We use data centres in Southeast Asia to ensure fast, reliable access to wonplay.
• Compliance and fraud prevention: We share anonymized transaction patterns with financial intelligence partners to detect money laundering or fraud.

All third parties are bound by confidentiality agreements. They may not use your data for their own marketing or sell it to others.

Your Rights

You have the right to access, correct, or request deletion of your personal data. If you want to review what we hold about you, or if you believe any information is inaccurate, contact our support team. We will respond within a reasonable timeframe.

You can also request that we stop using your data for non-essential purposes — for example, we can stop sending you promotional emails while continuing to process your account and transactions.

If you close your wonplay account, we will retain your data only as long as required by law. After that retention period, we delete or anonymize your information.

Cookies and Tracking

When you visit wonplay, we use cookies to remember your login session and preferences. These are essential for the platform to function — without them, you would need to log in every time you refresh the page.

We also use analytics cookies to understand how visitors use wonplay. These tell us which sections are most popular and where users encounter problems. This data helps us prioritize improvements to the mobile app and browser experience.

You can disable non-essential cookies in your browser settings, but doing so may affect your experience on wonplay.

How We Protect Your Data

We use industry-standard encryption to protect your data in transit and at rest. Your password is hashed — we do not store it in plain text. We recommend you use a strong, unique password and enable two-factor authentication on your wonplay account.

Our team undergoes regular security training. We conduct periodic audits of our systems to identify and fix vulnerabilities. If we discover a data breach, we will notify affected users and relevant authorities as required by law.

Your trust in wonplay depends on our commitment to keeping your data safe and your transactions confidential.

Contact wonplay

If you have questions about this privacy policy or how we handle your data, reach out to our support team. We are available to clarify our practices and address your concerns. You can also request a copy of this policy in writing at any time.

We review and update this policy periodically to reflect changes in our service or local law. If we make material changes, we will notify you by email or through a notice on wonplay.

Our commitment to your privacy is ongoing. We believe that transparency and respect for your data are fundamental to operating a trustworthy platform in Jakarta, Surabaya, Bandung, and across Indonesia.